Would you like fries with that? |
Most of those drive-thru transactions work fairly well. My experiences with some of them, however, have been less than satisfactory. Have you ever had a problem at the drive-thru of a fast food restaurant? I know that we have already lowered our expectations in the first place because, after all, it is fast food....not exactly gourmet. But I actually like fast food. I think the cheeseburger is nearly the perfect food. It contains ingredients from all the major food groups...grain, meat protein, dairy, vegetables, fruits (I think tomatoes and pickles are technically fruits) so it must be good for you. But I digress.
The fast food industry has taken great strides to make the drive-thru experience an impressive one. Now they have flat screen panels where you can have menu items suggested and see your order status. The menu boards are the size of a Times Square billboard. We have multiple lane choices resembling a New Jersey turnpike toll booth area. They cover the ordering area with a roof or awnings so we don't get wet in the rain when we lower our window. All that effort and expense so we can order a cheeseburger from our car. I wonder if they pay enough attention to the employee they hire to be on the other end of the speaker? And how come they can spend all that money for all the latest technology but still end up with sound that resembles the 1950's era drive-in movie speaker that you used to hang from your window? I don't get it.
I had the opportunity to go through the drive-thru the other day. As I pulled into lane 7, ordering station 2, I heard something resembling a human voice but wasn't sure what was said. I assumed it was "may I take your order." So, I placed my order and received 20 seconds of silence. Next thing I heard was "thank __ __waiting, __ take __ order?" Huh? I am pretty sure it was in English (still the national language) but I could be wrong. So, I repeated my order. Then I heard either "that will be $5.20 at the first window" or "the cat will eat plenty at Donner's widow" Huh? ...not sure which it was because it was said at warp speed with no hint of enunciation. So, after waiting my turn coming out of the multi-lane drive thru intersection, I proceed up to Donner's widow and the window slides open. She asks me "Filet of Fish sandwich and a High C? "No," I say, "a cheeseburger value meal with a Diet Coke." I give her my $5.20 and pull up to the "Get-Your-Food-Station-2b" where I see an arm already sticking out the window with what looks like a Diet Coke. But, alas, upon closer inspection, I can see from the day-glow red color revealed through the side of the cup that it must be High C Fruit Punch. Then she tries to hand me a Filet of Fish. Evidently this restaurant thinks that I haven't had enough fish in my diet and insists that I eat some that day (that assumes the Filet-O-Fish is actually fish anyway.) I finally get my correct order of cheeseburger and french fry goodness. In the bag I also find 11 packets of ketchup (or is it catsup?), a napkin the size of a dryer sheet and a straw that is long enough to allow me to drink my Diet Coke from the cupholder on the floor of my truck without even having to lean forward.
Roger, you are cleared for food retrieval on three-niner |
Adventures at the drive-thru. Maybe next time I'll just eat a peanut butter sandwich at home.